From automation of repeated queries to HR tech combatting change fatigue, we have asked specialists the question, "What HR Tech trends do you predict for 2023?". Here are their 12 answers.
- Automation of Repeated Queries
- Continued Digitalization and Shifts Toward the Cloud
- Increased Mental Health Services
- HR Tech Will Shift Towards "Employee Experience"
- HCM Platforms Becoming The Standard for HR Solutions
- Self-Service Platforms for Remote Work
- The Metaverse for More Productive Hybrid Teams
- The Us of AI and Machine Learning
- Automated Employee Training
- Predictive Analytics Will Become More Widely Used
- HR Tech to Combat Change Fatigue
Automation of Repeated Queries
Multiple employees often ask the same query, but in different formats. For example, someone asking about maternity leaves can propose questions like - How many days of maternity leave can I get? or What is the maternity leave policy? The answers to both questions are similar and can be redirected to the company's maternity leave policy section.
The existence of an HR Tech solution that identifies these similar queries and provides a uniform answer to each employee eases the task of HR representatives to a great extent.
Sanya Nagpal, Head, Human Resources, Leena AI
Continued Digitalization and Shifts Toward the Cloud
A sure HR Tech trend for 20123 is workplace digitalization. Ever since the lockdown, remote working has become an ever-popular trend. In 2023, the HR departments should remodel their technical setup and invest in cloud-based software that meets the capacities of HR jobs, from recruitment to training. HR teams can use technologies like WalkMe to speed up digital training for employees.
Michael Alexis, CEO, teambuilding.com
Increased Mental Health Services
We are already seeing an increased awareness of mental health, reduced stigma around mental health, and an increase in resources and support for employees. I think we will see this trend continue and even increase in 2023.
With the pandemic impacting everyone and increasing stress, we are seeing more employees struggling with mental health issues.
The increased focus on mental health has led to more employers implementing and offering Mental Health Days, employee support groups, and tech resources such as on-demand chat services. We are also seeing more employers offer free or discounted mental health support services like Employee Assistance Programs (EAPs).
With more and more employers offering Mental Health Days and support groups, we will likely see an increase in employees taking advantage of these resources and services.
Matthew Ramirez, CEO, Rephrasely
HR Tech Will Shift Towards "Employee Experience"
As Microsoft invests significant funds and efforts into their Vivo product, you'll see HR start to pay more attention to tech around "Employee Experience". The tech that solves only one problem will fade and platforms like Vivo and Motivosity, which resolve multiple employee experience issues will become a bigger priority.
Logan Mallory, Vice President of Marketing, Motivosity
HCM Platforms Becoming The Standard for HR Solutions
The remote world as well as the constant travel of our staff requires us to simplify our HR solutions under one platform, and why we are looking into HCM platforms tech trends in 2023. With the different work models now being implemented, from remote, to FLEX, to traditional office staff, it has complicated how to monitor their needs, track their hours, and onboard new hires.
HCM platforms are a central hub in which all HR workers can access the tools they need for whatever issue they are addressing, from data and analytics, to talent management, to recruitment. Although initially, these systems were designed for larger businesses, they are now being tailored for smaller enterprises.
As work models continue to fluctuate, HCM platforms will become the standard to create solutions for any size HR department and that is why we are focusing on this tech trend.
Cody Candee, CEO, Bounce
Self-Service Platform Trend for Remote Work
Remote work models have made employee access to HR needs more challenging as their contact with them is limited, which is why we are reviewing the Self-Service HR Platform trend of the 2023 fiscal year. Common HR functions that are often taken for granted in a physical office format have become troublesome for many small businesses that are now gradually moving a sizable portion if not all their workforce into the remote model.
Self-Service Platforms allow team members to complete tasks that were normally reserved for HR departments, such as requests for leave, timetable adjustments, benefits packages, and even legal paperwork. This has the dual benefit of providing employees instant access, while at the same time, saving the business money. As we head into the new year, Self-Service platforms for our employees is the trend that will be at the top of our list.
David Derigiotis, CIO, Embroker
The Metaverse for More Productive Hybrid Teams
The metaverse is well-positioned to revolutionize the hybrid work environment in 2023. HR can take advantage of AR and VR technology to engage remote employees more genuinely, making hybrid teams more productive when collaborating from different locations. Feelings of isolation will be minimized with more authentic interactions, from brainstorming and planning sessions to taking a coffee break.
The metaverse can minimize the challenges of miscommunication due to not being in the same room, saving time, effort, and frustration. Running various scenarios to predict project outcomes can be more accessible with the metaverse.
Kevin Huang, Founder and CEO, Ambient Home US
The Use of AI and Machine Learning
One trend that will shape the way HR technology is used is the increasing use of AI and machine learning to help with hiring and talent management. This will allow organizations to better identify top talent and match them with open positions. Additionally, AI can help with things like performance management and succession planning.
By using data to identify patterns and trends, HR professionals can make more informed decisions about their workforce. This will lead to a more strategic and efficient use of HR resources, which will benefit both employers and employees.
Linda Shaffer, Chief People Operations Officer, Checkr
Automated Employee Training
Technology is also being used to automate and expedite employee training. For example, various digital adoption platforms provide software walkthroughs and on-demand guidance for digital workplaces.
As with all other company activities, training is always evolving. Keeping track of all the information might be difficult. Automating includes analyzing your training procedure and determining which jobs are best performed by a machine.
These duties include data gathering, alerts, integrations, and data transfers. This automated training method accelerates employee training, enhances the employee experience, increases staff productivity, and helps businesses realize the full value of their software investments. In addition, technology may be deployed remotely.
This is crucial in the modern workplace transitioning to a hybrid office model.
Alex Mastin, CEO and Founder, Home Grounds
Predictive Analytics Will Become More Widely Used
The HR tech trend I have for 2023 is that predictive analytics will continue to become more popular and widely used. This is because it can be extremely helpful in predicting things such as employee turnover and identifying which employees are at risk of leaving. Additionally, this tech trend can also help organizations identify potential training and development needs. By using predictive analytics, organizations can better tailor their HR programs and policies to meet the needs of their employees.
Erik Pham, CEO, Health Canal
HR Tech to Combat Change Fatigue
Pandemics, digital transformation, political tension, and economic uncertainty have all contributed to change fatigue at work. It's already manifesting as The Great Resignation, where more people are rethinking what their job means to them. CHROs now have the opportunity to use technology to foster human leadership through emotional challenges. Two examples come to mind. HR leaders are turning to digital health programs that empower staff to manage their own anxiety and stress, or to consult mental health professionals privately. As a backup, leaders are also exploring succession planning and management technologies that enable them to motivate those left behind after colleagues leave.
Jon Torres, CEO, Jon Torres
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